eLearningVoices.co.uk, part of Sayer Hamilton Ltd don’t collect very much personal data from you, only what we absolutely need to operate our business. Typically, this will only be your name and contact information. Whatever we do collect, we keep safe with appropriate technical measures, and we never do anything untoward, unexpected, or sneaky with personal data. We promise.
If you contact us by email or by phone, we will obtain your name and contact info. This will enable us to answer your enquiry and discuss our services, provide a quote, and generally carry out all the normal pre-contract to-ing and fro-ing that you might expect. Our lawful basis for using your data in this way is because it is necessary to perform the contract that we are discussing.
If you don’t proceed to a contract at this point, we will keep your details and records of our discussions for a period of five years, after which it will be securely destroyed. We do find that initial enquiries often lead to enquiries further down the line, and we can provide a better service if we have your info to hand.
If you do go ahead (yay! Thank you and welcome!) we will continue to hold your details in order to perform the contract with you. We will keep records that will include your personal data for a period of five years following completion of the contract,
We may contact you to tell you about what we’ve been up to, to tell you about any offers and promotions, and to follow up your previous enquiry in the hope of securing your future business. We think that this is a legitimate interest of our business (namely to develop it, grow it, and maintain awareness of it). If you do not wish to be contacted in this way, you can always opt out of such messages. You can do this from the outset, or at any later time, and we’ll make it easy for you to do so.
Your data relating to our contract will also form part of records that we need to keep for legal reasons (accounts, tax, insurance) and will be retained for seven years, after which it will be securely destroyed.
In the unlikely event that the scripts you provide (and therefore the audio content we supply) contain personal data, our lawful basis for processing this data will also be that it is necessary for the performance of our contract. We retain all our work for a period of ten years. This allows for future top ups or amendments, queries relating to the contract, quality control, and the requirements of our insurance.
We do not expect to process any special category or sensitive personal data (personal data which the GDPR and Data Protection Act 2018 says is more sensitive, and so needs more protection).
We do not share your data with third parties apart from those that we use in the course of our business, such as our trusted voiceover partners, our editors, accountants, insurers, debt collectors (but it won’t come to that, will it now?) our legal advisers, cloud services…
None of your data is processed outside the EU, EEA or in so-called ‘third countries’ that are not deemed to have adequate data protection legislation.
The GDPR provides the following rights for individuals:
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling
Sayer Hamilton upholds these rights. If you would like to know more about them, we suggest you visit https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
Please let us know if you wish to exercise any of these rights in relation to the personal data that we hold.
Please contact Elinor Hamilton:
Tel: +44 (0)1204 591 246
You also have the right to lodge a complaint with the ICO (UK Supervisory Authority) in respect of our processing of your personal data, but please give us the opportunity to resolve your complaint first.